technical support specialist

• Maintain and secure on-site production
• Maintain technical infrastructure and software applications that facilitate business transactions for a highly diverse (Production, Sales, Support functions, General Management) and globally dispersed user group (UK, Europe, APAC)
• Solve day-to-day helpdesk issues, finding globally applicable solutions and documenting them in Freshservice
• Order, configure and issue new starter kit; ensure recovery of IT equipment from leavers; own IT inventory and improve inventory management
• Set up and support virtual conferences and meetings
• Put in place, monitor and improve IT service level through a set of annually agreed KPIs

Requirements:

• Valid work permit in the Netherlands
• Excellent communication skills in Duth and English
• Strong problem solving & analytical skills Technical
• Windows 7 / 8.1 / 10
• Active Directory
• MS Exchange 2010 / 2013
• Windows Server 2012/ 2016
• Office 365

Salary Benefits:

• Being an important part of an international organization with over 20,000 colleagues 🌎
• An open, informal and personally involved organization where progress and further development are paramount 📈
• Growth opportunities in an international organization that belongs to the top 10 Global TIC (Testing, Inspection and Certification) organizations 🏅
• Good career opportunities, personal development by following internal and external training courses 📋
• Competitive salary with bonus 💸
• Pension scheme 📌
• 25 days annual leave, going up to 30 days after 5 years service ⛱
• Income protection benefit 🔗
• Cycle to work benefits scheme 🚲
• Electric Dreams salary sacrifice car scheme 🚗
• Discount shopping portal 🛍
• Flexible working hours 🚀
• Hybrid working model 🎯

We're working with an IT services company who provide IT support to schools and commercial businesses. The recognise that these watercooler moments are integral to happy customers and happy IT staff.