IT Support Engineer

The support inquiries and service tickets must be addressed by them. It is the responsibility of the IT support engineer to recognize, analyze, and resolve any problems with computer hardware, software, services, and applications.
The IT support engineer should provide business units with both reactive and proactive help while taking the most pressing concerns into account.
The ideal applicant will have two years of experience in an equivalent IT position, preferably as a desktop support or field engineer.

*Operation of multinational help desk function, to ensure that users are provided with prompt support.
*Administration of regular and secure back-up of all data. Monitoring and maintenance of Anti-virus system.
*To ensure software is utilised effectively through user training and in accordance with company policy.
*To maintain thorough knowledge of software applications used by the business in order to provide guidance and problem solving to end users as requested
*Administration of telecommunication and voice/data handsets.
*To maintain inventory of all IT systems hardware, ensuring sufficient surplus in stock so that replacements can be issued as appropriate, resulting in minimum 'downtime' for end users.
*To undertake general administrative duties to ensure efficient operation of the IT department
*Responsibility and support for Server management, Laptops and Network
*Providing IT Support for back-end solutions
*Building, configuring, and troubleshooting software and hardware technology solutions, application deployments and infrastructure upgrades.
*Diagnosing and resolving computer systems issues.
*Documenting processes as you work and putting designs together
*Asset inventory
*Performing daily health checks, performance tuning, monitoring, and troubleshooting of critical infrastructure.
*Supporting various IT initiatives, regional or global, by assisting in project execution and delivery.
*Traveling domestically and across Europe when necessary to deploy new technology, provide on-site support or meet with other members of the Global IT team

Requirements:

A bit about you - do you fit this description?

* Must possess initiative and drive, and must be able to work independently but be part of a global team
* Excellent verbal and written communication skills
* Strong track record of achievement, follow-through, and delivery
* Expected to keep up to date with emerging technologies and recommend applicable technology updates where necessary
* Excellent organizational skills with the ability to handle numerous details
* Must be familiar with EU GDPR regulations, and other compliance requirements
* Must possess working knowledge of the ITIL service management framework.
* Ability to analyze, understand and effectively communicate deep technical materials
* Excel at multi-tasking
* Responsible for determining the priority of work
* May travel domestically and/or internationally
* Must be proficient in spoken and written English
* Minimum 2 years' experience in either desktop support or IT field
* Working knowledge of current desktop and server operating systems.
* Working knowledge of business applications especially Office.
* Ability to work under pressure and maintain customer service levels.
* Effective communication skills both verbal and written.
* The ability to prioritise work and manage time effectively.
* Ability to work flexibly, including some unsocial hours - according to the needs of the role.
* Fluent English

Salary Benefits:

We also offer:
* A competitive salary
* A 13th month
* 25 vacation days
* 8% holiday pay
* Travel allowance based on €0,19 per kilometre
* Retirement savings plan
This is an exciting opportunity to join a successful company, with big ambitions for the future.

Our client is a global medical aesthetics company, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing, company-owned afilliates and a network of distributors in leading global markets.