Knowledge Base Owner

At bunq we are all about Making Life Easy for our users, and that means offering top-notch support when things don't go as planned. Our Superguides are pros at resolving user problems in one go, while also empowering users to independently navigate bunq. That's where you come in!As our Knowledge Base Owner, you’ll be the mastermind behind keeping our knowledge base, "Together," fresh and up-to-date. Your mission is to ensure our users always have the resources they need at their fingertips, reflecting our commitment to provide a seamless experience.

Take Ownership

As Knowledge Base owner, you’ll shape the knowledge experience for each user, helping us to live up to your promise of Making Life Easy by:

• Active Listening: Analize ticket data, online sentiment, interviews, and T-NPS, to identify which Together topics will empower users like Eva to use bunq and Tricount independently.
• Automate & Adapt: Build and manage the process for creating and updating Together content using our AI, Finn, ensuring all topics align with bunq’s tone of voice, brand, and support triangle principles.
• Take Ownership: Ensure that all Together content is current with our latest product features and positioning changes, serving as a single source of truth for both users and our Superguides.
• Quality Control: Regularly review and enhance the quality of Finn’s output, improving prompts and data sources to elevate the standard of content generated.

Requirements:

• You have a knack for crafting engaging and effective content that resonates with users.
• You know how to leverage Large Language Models (LLMs) to enhance your copywriting.
• Ideally, you've built a content process from the ground up and have successfully managed it to fruition.
• You naturally think in systems, which helps you create efficient processes and structures.

Your space to perform

We give you the space and the tools you need to succeed 💪🏼🤟 Join forces with great colleagues across the globe to revolutionize banking🌟 Make lasting impact by working on complex & exciting challenges﹩ A competitive base salary between €4,282 - €5,093🎯 Profit sharing based on the impact you make and bunq's performance🤟 Great, international colleagues who share your mindset👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years📚 We support growth with bunq Academy and €1,500 annual learning budget🚴 A massive discount with Urban Sports for your wellbeing🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)💻 A MacBook so you can Get Shit Done with us🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options💰 An optional pension plan with monthly contribution from bunq💸 Monthly contribution to your phone and internet bills🍻 Friday drinks and other celebrations - bunq style