Warranty Technical & Progress Management Administrator

What will you do?
Field Change Operation

• Try to perform the FCO on internal machines yourself first in order to doublecheck if the FCO does work
• Make a Target machine S/N list of each FCO and complete the FCO strategy.
• Inform based on the Technical documents of FCO’s each Dealer/Distributor.
• Discuss with the  Dealer/Distributor if they can reach the set target
• Distribute the countermeasure parts to the customers by creating shipping documents.
• Update the file for the parts shipment.
• Check the FCO progress for each company periodically
• Receive complete FCO E-mails and update in the FCO management sheet on a daily basis.
• Update the FCO progress / countermeasure plan to management once a month.

Warranty management:

• Receive damaged and unused parts from the customer.
• Check the condition of received damaged parts and register them in the system.
• Communicate with the customers to share the confirmation on receipt of parts.
• Store the returned damaged parts on the shelves, and provide a deadline for engineers for the warranty judgement.
• Keep our damaged parts stock organized on the shelf (adding and disposing of damaged parts) and keeping a clear record in SharePoint.
• The team keeps all returned parts for 90 days from the received date for requests of the engineers in order to analyze. After 100 days have passed, a plan should be in place to dispose them.

Parts shipment management:

• Arrange the parts shipments to HQ (based in Asia) upon request of our Technical & Warranty team members.
• Arrange the parts shipments to customers upon request of our Technical & Warranty team members.          

Spare parts - tools order and return management:

• Arrange parts/tools for Technical engineers, upon request.
• Make a loaner agreement upon request, mentioning a clear loaner period.

Requirements:

Who are you?

• Fluency in English (written and spoken)
• Some Technical knowledge required
• 1-3 years of work experience in administration (Word and Excel knowledge)
• Affinity with technical products is a must
• Excellent communication skills and theoretical thinking
• Proper periodical reporting behavior (report about result, and countermeasure plan if the result has not been achieved)
• Living in Amsterdam region is a must
• Full time and available ASAP
• Must have a valid working permit for the Netherlands (our client does not do sponsorship)
• 100% onsite / @ the office - remote work is NOT possible

Salary Benefits:

• This is a long term position
• The salary is between EUR 3000 - EUR 3500 per month gross, based on full time (40 hours per week). It depends on work experience and education
• The start date is ASAP
• The initial contract will be with Undutchables (after the first contract, depending on the performance the company will offer a direct contract. Usually 1 year to start with)
• 100% onsite - HYBRID is NOT possible

Our client is an international engineering company, based in Amsterdam. This is the European Headquarters.