Export Operations Specialist (Maternity Leave Cover)

Our client is seeking a temporary Export Operations Specialist to cover a 6-month maternity leave, with the possibility of an extension for an additional 3 months, though this is not guaranteed. Responsibilities include:

• Provide outstanding customer service to both internal and external stakeholders, keeping them informed about shipment details.
• Manage and track export orders, ensuring all deadlines are met and compliance is maintained.
• Collect and organize all required shipment documentation from various sources, then deliver it to third-party logistics providers.
• Collaborate with Trade Compliance to understand market-specific requirements and establish new country profiles.
• Assist with the timely classification of HTS codes for medical device products, ensuring accurate tariff and duty rates.
• Act as a liaison between departments, addressing process and compliance questions related to the import process.
• Escalate any issues related to compliance or shipments to the Trade Compliance team as needed.
• Maintain and update databases for standard shipping documentation, such as Certificates of Origin.
• Coordinate with other departments (Quality, Sourcing, Finance) to gather necessary documents like Letters of Credit and Long-Term Supplier Declarations.
• Communicate with Distributors’ importation departments to resolve any documentation discrepancies.
• Ensure all data entry and milestones (such as departure, arrival, customs clearance, and proof of delivery) are accurately recorded.
• Provide management with up-to-date information regarding the status of export orders.
• Address situations where documentation is incomplete or requires further review, ensuring all necessary information is secured.
• Proactively monitor shipments to ensure they are delivered on time and meet quality standards.
• Troubleshoot and resolve shipment discrepancies, working closely with customer experience, supply chain, and management teams to meet customer needs.

Requirements:

• You have at least a Bachelor’s or HBO degree
• You speak English on a C1 level. It's a big plus if you also speak French and/or Arabic
• You have at least 2 years of experience in customer service or export administration
• Knowledge of SAP is a plus
• You have working knowledge of Excel
• You are detail-oriented and have strong written and verbal skills

Please note that we are unable to consider candidates who need to relocate from abroad or those living too far from the Eindhoven area.

Salary Benefits:

The role requires one day per week in the office, and a travel allowance, along with a work-from-home allowance of €51 per month, will be provided.
Please note that the salary range may still be updated.

Our client is a leading American pharmaceutical company specializing in medical sterilizers. The Customer Service department in Eindhoven is a dynamic, growing team within a fast-paced, data-driven environment that prioritizes continuous improvement.